Run a Smoother Business. Keep More Money.

I work with small business owners to identify what’s truly profitable, eliminate inefficiencies, and build simple systems that help the business run better — and pay better.

Sometimes that means rethinking pricing or offerings.
Sometimes it means improving processes or using technology to reduce manual work.
The goal is always the same: a stronger, more valuable business asset.

We focus on what actually drives profit — not vanity metrics — and use practical systems and technology only where it meaningfully improves results.

Make More Money!

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Reduce/Reprice Underperforming Services or Items.

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Case Studies

🏨 Luxury Resort

Problem: Guests were booking rooms, but the property wasn’t capturing enough extra revenue per stay.
Solution: I created and implemented three upsell programs with tailored staff training.
Result: Within the first 90 days, the programs generated $50,000 in new revenue.

📊 Tennessee Client

Problem: The sales team lacked visibility into bookings and historical performance, making it difficult to optimize how space was sold and used.
Solution: I built a custom dashboard that gave the team clear insights into bookings, history, and space utilization — allowing them to make smarter, data-driven decisions.
Result: The client gained a powerful tool to evaluate business, maximize space usage, and ensure each booking contributed to stronger profit and revenue.

🛎️ Hotel Rebrand

Problem: Certain room types were underperforming, while premium demand was being left on the table.
Solution: I analyzed room type trends and guided a rebrand of select categories, repositioning them as premium options.
Result: The change unlocked $75,000+ in additional revenue.

🚗 Hospitality Service Operation

Problem: The valet program was overpriced on labor and underpriced for guests.
Solution: I restructured the program by doubling the customer rate while reducing labor hours.
Result: The business captured significantly higher revenue while improving margins.

⭐ Guest Satisfaction & Reviews

Problem: Hotels were underperforming in guest satisfaction and review rankings.
Solution: Implemented programs to improve service consistency and guest experience.
Result: Raised satisfaction scores above 90% and moved properties to #1, #3, and +14 ranks on TripAdvisor.

📞 Quality Assurance in Reservations

Problem: The reservations process created errors, staff frustration, and costly auto-discounts.
Solution: Designed a weekly QA program to track performance and spot gaps.
Result: Reduced errors, improved team morale, and recovered hundreds of thousands in revenue.

💵 Employee Incentive Programs

Problem: Staff motivation and upsell performance were inconsistent.
Solution: Built incentive programs that boosted earnings while aligning with guest needs.
Result: Employees earned $3–$5 more per hour while driving stronger guest sales.

🏨 Service Training Programs

Problem: Luxury and full-service hotels needed consistent, high-quality service delivery.
Solution: Created and delivered tailored service trainings for staff.
Result: Improved guest interactions and increased upsell revenue through better service execution

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